Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Decconz Multi-ERP Suite collects, uses, discloses, and safeguards your information when you use our services.
1. Overview
Decconz Multi-ERP Suite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy applies to all users of our services, including our website, mobile applications, and ERP software solutions.
Important: By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
This Privacy Policy describes:
- The types of information we may collect or that you may provide
- Our practices for collecting, using, maintaining, protecting, and disclosing that information
- Your rights regarding your personal information
- Our use of cookies and similar tracking technologies
- How we protect your information through security measures
Key Principles
- Transparency: We clearly communicate how we collect and use data
- Security: We implement robust security measures to protect your data
- Control: We provide you with control over your personal information
- Compliance: We adhere to applicable data protection laws and regulations
2. Information We Collect
We collect several types of information from and about users of our services, including:
2.1 Personal Information
Personal information that can be used to identify you, such as:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, account preferences
- Professional Information: Company name, job title, industry
- Payment Information: Billing address, payment method details (processed securely by our payment processors)
- Communication Data: Emails, chat messages, support requests
2.2 Business Data
When using our ERP services, we may process business data that you upload or generate, including:
- Financial records and transactions
- Inventory and supply chain data
- Employee and HR information
- Customer and vendor details
- Sales and marketing data
- Production and operational data
2.3 Technical Data
We automatically collect certain information when you visit our website or use our services:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | IP address, browser type, operating system | Service optimization, security |
| Usage Data | Pages visited, features used, time spent | Analytics, improvement |
| Location Data | General location (city/country level) | Localization, compliance |
| Log Files | Access times, error reports | Troubleshooting, security |
Note: We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
-
Service Provision: To provide, maintain, and improve our ERP services, including:
- Processing transactions and managing accounts
- Providing customer support
- Customizing your experience
- Developing new features and services
-
Communication: To communicate with you about:
- Service updates and announcements
- Security alerts and administrative messages
- Responding to your inquiries and requests
- Marketing communications (with your consent)
-
Analytics and Improvement: To analyze usage patterns and improve our services:
- Understanding how users interact with our services
- Identifying and fixing technical issues
- Conducting research and development
- Measuring the effectiveness of features
-
Security and Compliance: To protect our services and users:
- Detecting and preventing fraud and abuse
- Enforcing our terms and policies
- Complying with legal obligations
- Protecting rights and safety
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal information based on:
- Contract: Processing necessary for the performance of our contract with you
- Consent: When you have given clear consent for specific purposes
- Legitimate Interests: For our legitimate business interests, balanced against your rights
- Legal Obligation: When processing is required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
5.1 Security Measures
Our Security Practices Include:
- Encryption: Data in transit (TLS 1.2+) and at rest (AES-256)
- Access Controls: Role-based access controls and authentication
- Network Security: Firewalls, intrusion detection, DDoS protection
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Security awareness and data protection training
- Incident Response: Formal incident response procedures
5.2 Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained while your account is active and for a reasonable period thereafter
- Business Data: Retained according to your subscription terms and data retention policies
- Analytics Data: Typically retained for 24-36 months
- Backup Data: Retained according to our disaster recovery policies
When we no longer need to retain your information, we securely delete or anonymize it.
Security Responsibility: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request access to your personal information | Submit a data access request via your account or contact us |
| Correction | Request correction of inaccurate or incomplete data | Update your account information or contact us |
| Deletion | Request deletion of your personal information | Submit a deletion request via your account or contact us |
| Restriction | Request restriction of processing your data | Contact our privacy team with your request |
| Portability | Receive your data in a structured, machine-readable format | Submit a data portability request |
| Objection | Object to processing of your personal data | Opt-out of marketing communications or contact us |
| Withdraw Consent | Withdraw consent at any time where processing is based on consent | Update your preferences or contact us |
How to Exercise Your Rights
- Log in to your account and use our self-service tools
- Email our privacy team at privacy@decconz-erp.com
- Contact us using the information in Section 8
We will respond to your request within 30 days, in accordance with applicable laws. We may need to verify your identity before processing certain requests.
6.1 International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield Framework (where applicable)
- Other legally approved transfer mechanisms
8. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Decconz Multi-ERP Suite is committed to protecting your privacy and handling your data with care.
privacy@decconz-erp.com
+1 (800) 555-1234
123 Business Avenue
Suite 500
San Francisco, CA 94107
8.1 Supervisory Authority
If you are located in the European Economic Area and believe that we have not complied with data protection laws, you have the right to lodge a complaint with your local supervisory authority.
Questions About Our Privacy Policy?
We're here to help clarify any aspects of our privacy practices. Contact our privacy team for more information or to exercise your data protection rights.