Get In Touch With Us
Have questions about our ERP solutions? Ready to transform your business operations? Our team is here to help you every step of the way.
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible.
Visit Us
Our office is located in the heart of Tamil Nadu. Feel free to drop by for a coffee and a chat about your business needs.
1st Floor, 2/211, Dharmapuri, Pappinaickanahalli, Tamil Nadu 636809
Call Us
Speak directly with our experts for immediate assistance with your queries or technical issues.
6383038060Monday - Saturday, 9 AM - 7 PM IST
Email Us
Send us detailed inquiries or documentation. We respond to all emails within 24 business hours.
decconz.com@gmail.comFor support: decconz.com@gmail.com
Request a Personalized Demo
See our ERP solutions in action. Schedule a demo tailored to your business needs.
Frequently Asked Questions
Our standard response time for support inquiries is within 4 business hours. For critical issues (P1), we respond within 1 hour. Response times may vary based on complexity and time zones, but we strive to provide timely assistance to all our clients.
Yes, we specialize in customizing our ERP solutions for various industries including manufacturing, retail, healthcare, construction, and more. Our modular approach allows us to tailor the system to your specific business processes and requirements. During the demo, we can discuss your industry-specific needs in detail.
To help us provide the best assistance, please have the following information ready:
- Company size and industry
- Current systems in use (if any)
- Specific challenges you're facing
- Key requirements and must-have features
- Implementation timeline
- Number of users who will need access
Absolutely! We provide comprehensive implementation services including:
- System configuration and setup
- Data migration assistance
- Custom development (if needed)
- User training sessions (on-site or virtual)
- Post-implementation support
- Documentation and best practices guides
Our implementation team works closely with you to ensure a smooth transition to our ERP system.
We have global offices to support clients across different time zones:
- US Office (San Francisco): Monday-Friday, 8AM-6PM PST
- UK Office (London): Monday-Friday, 9AM-5PM GMT
- Singapore Office: Monday-Friday, 9AM-6PM SGT
- 24/7 Emergency Support: Available for enterprise clients with premium support plans
You can contact the office nearest to you or use our online support channels for assistance.